Return/ Refund Policy

At God's Divine Herbs, we are committed to providing you with high-quality products and excellent customer service. If you have any concerns about your purchase, please read our return and refund policy carefully.

  • Returns for Items with Issues

  1. Notification: If you receive an item with any issue, such as defects or damages, please contact us immediately by emailing cdimbon@gmail.com with a clear description of the problem, along with supporting photos if applicable.
  2. Return Request Deadline: We must receive your return request within 3 to 7 days of the item's delivery date.
  3. Eligibility: To be eligible for a return and refund, the item must be unused, in the same condition as when you received it, and in its original packaging.
  4. Resolution: Upon receiving your return request and verifying the issue, we will work with you to provide a resolution. This may include issuing a refund, providing a replacement, or offering a store credit, depending on your preference and product availability.

  • Returns for Non-Issue Reasons

  1. Notification: If you wish to return an item for reasons other than product issues, such as change of mind or wrong size, please contact us within 3 to 7 days of the item's delivery date.
  2. Eligibility: To be eligible for a return and refund in non-issue cases, the item must be unused, in the same condition as when you received it, and in its original packaging.
  3. Restocking Fee: Please note that in such cases, a restocking fee may apply, and the customer will be responsible for return shipping costs.

  • Refund Processing

  1. Refund Timeframe: Refunds will be processed within 3 to 7 working business days of receiving the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
  2. Refund Method: Refunds will be issued to the original payment method used for the purchase unless otherwise requested.
  3. Exclusions
  4. Worn or Used Items: We do not accept returns for items that have been worn or used.
  5. Items Not in Original Condition: Items that are not in their original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.

  • Contact Us

  • If you have any questions, concerns, or need to initiate a return, please contact us at [Cdimbon@gmail.com].

    We reserve the right to amend this return and refund policy at our discretion. Any changes will be posted on this page with an updated effective date.

    By making a purchase from God's Divine Herbs, you agree to the terms and conditions outlined in this Return and Refund Policy.